open thread – January 6-7, 2023 — Ask a Supervisor


My outdated boss is a pleasant individual and an excellent teapot maker, however he bought promoted to administration with out coaching, and he sucks at communication and logical pondering. Morale on the staff when he was our boss was low, and productiveness actually various by who may function with out administration assist and who wanted help.

A pair years in the past, he bought promoted and is now my grandboss, however his day after day is hands-on administration of one other staff, doing a lot the identical work he did when he was my boss, simply with completely different folks. Two years later, Grandboss is struggling in the identical methods: morale on his staff is low, and productiveness varies by who wants good administration and who can produce work with out it.

Since Grandboss moved to a brand new staff, my new boss and I’ve been tag-teaming on main our staff. My job title is one thing like “assistant supervisor”, the place I spend half my time making teapots and half the time doing the elements of administration I’m good at and training my boss on the best way to do these elements. He does the elements he’s good at that I’m not. Morale is means up and productiveness is means up.

Now Grandboss needs recommendation on his points managing his new staff. I’d love to assist, however mentoring managers is new to me. I’ve been profitable at mentoring my present boss as a result of I work with the identical folks as he does day after day, I’ve common 1:1s with them the place I can kind my very own opinions and ask how issues are going, and I’m ready of administration over them so I’ve standing for my boss to inform me about their efficiency issues he notices.

Most of all, my present boss and I click on by way of communication. What I say is sensible to him, and what he says is sensible to me. With Grandboss, what he says regularly is senseless–both I actually don’t perceive what the phrases imply, or else the reasoning ranges anyplace from nonsensical to “I see the place you bought that concept, however that’s a horrible means of managing folks.” And after I speak to him, I can see he’s not greedy what I’m saying, which leaves me with the irritating feeling that I’m speaking to a brick wall. Efficient communication doesn’t happen.

I’ve heard from different folks, together with my present boss, that they’ve comparable experiences with Grandboss: loads of not understanding what he’s saying (he’s a local speaker of English) or pondering “why on earth would you say that?” That is primarily why morale was so low regardless of having nice work/life stability and respectful colleagues. My boss mentioned the way in which he offers with working with Grandboss is simply to disregard something that doesn’t make sense and proceed as if he doesn’t have a boss. He says generally he yells, “You’re not making any sense!”

I’m undecided the best way to coach below these circumstances. I can see why Grandboss present staff isn’t thriving. However whereas my boss and I really feel we may step in and take over that staff and coach it to success, and I additionally really feel that I may coach my present boss not directly, as a result of his solely downside is inexperience/lack of coaching, on this case I’d be teaching by way of a degree of indirection that looks like a lacking stair. (Not in a sexual harassment sense, I hasten so as to add, simply that when Grandboss employed somebody on his staff, my boss instantly took that individual out for lunch and hinted that he might need to only ignore his new boss quite a bit on this position.)

I’m supposed to satisfy with Grandboss in per week and see what recommendation I can move on. Any recommendation?

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